7scom Frequently Asked Questions

7scom accepts any valid Philippine government-issued photo ID for KYC verification. Accepted documents include the PhilSys National ID, Philippine Passport, Driver's License, UMID, SSS ID, and Voter's ID. You will also need to submit a clear selfie for facial matching. Documents must be current and clearly legible — blurry or cropped images will be rejected and you will need to resubmit.

Accounts are placed under review when our compliance team needs to verify submitted KYC documents or investigate unusual activity patterns. This is a standard PAGCOR-mandated process. Most reviews are completed within 24 to 48 hours. If your account has been under review for longer than 48 hours, contact our 24/7 support team at [email protected] with your registered mobile number and we will prioritize your case.

No. 7scom strictly enforces a one-account-per-player policy. Registering multiple accounts is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of balances. If you have forgotten your login credentials, use the password recovery option on the login page or contact our support team for assistance.

Click the "Forgot Password" link on the 7scom login page. Enter your registered email address or Philippine mobile number and you will receive a password reset link or OTP within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered email or mobile number, contact our support team with your KYC information to verify your identity and recover access.

To permanently close your 7scom account, contact our support team at [email protected] from your registered email address and request account closure. Any remaining balance will be processed for withdrawal to your verified payment method before closure. Note that if you are closing your account due to gambling-related concerns, we strongly recommend activating self-exclusion first, which takes effect immediately — faster than the account closure process.

Log in to your 7scom account and go to the Cashier or Deposit section. Select GCash as your payment method, enter the amount you wish to deposit in Philippine Peso (PHP), and confirm. You will be redirected to the GCash payment page where you authorize the transaction using your GCash PIN or biometric. Deposits via GCash are processed instantly and credited to your 7scom balance within seconds.

The minimum deposit on 7scom is ₱100 for e-wallet methods including GCash, Maya, and GrabPay. For direct bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. InstaPay transfers follow the same ₱100 minimum. These minimums ensure accessible entry for Filipino players at all budget levels while keeping transaction processing costs reasonable for the platform.

GCash withdrawals from 7scom are typically processed within 15 minutes to 1 hour for verified accounts. During peak hours — particularly Friday and Saturday evenings — processing may take up to 3 hours. Your account must be fully KYC-verified before any withdrawal can be processed. Unverified accounts are restricted to deposits only until identity documents are approved by our compliance team.

7scom does not charge any platform fees on withdrawals. However, your e-wallet provider or bank may apply their own transaction fees depending on your account type and the amount transferred. GCash and Maya typically process receiving transactions without fees for standard wallet users. For bank transfers, BPI, BDO, and Metrobank may apply nominal InstaPay or PESONet fees on their end — check with your bank for current rates.

The minimum withdrawal on 7scom is ₱200 for GCash, Maya, and GrabPay. For bank transfers to BPI, BDO, or Metrobank via InstaPay or PESONet, the minimum withdrawal is ₱500. Withdrawal requests must meet the minimum amount — partial withdrawals below the threshold cannot be processed. There is no maximum daily withdrawal limit for fully verified accounts, subject to platform liquidity review.

Yes, 7scom accepts deposits via 7-Eleven CLiQQ, which is convenient for players who prefer cash-based top-ups or do not have a bank account or active e-wallet. Visit any 7-Eleven branch in the Philippines, use the CLiQQ kiosk or app, select the 7scom payment option, and enter the reference code generated from your 7scom account. CLiQQ deposits are typically reflected within 30 to 60 minutes.

7scom hosts over 1,000 certified slot games from leading providers including JILI Games, Pragmatic Play, PG Soft, Spadegaming, and Evolution Gaming. Filipino players enjoy popular JILI titles like Fortune Gems, Boxing King, and Golden Empire, as well as Pragmatic Play hits like Sweet Bonanza and Gates of Olympus. All slot games on 7scom are certified for fair play and use verified random number generators (RNGs).

Yes — Color Game is one of 7scom's most popular offerings and a cornerstone of the platform's identity. Inspired by the beloved Filipino fiesta street game, 7scom's Color Game features live dealer versions with real-time video streaming, interactive betting, and fast round cycles. It is available 24/7 and optimized for mobile play, so you can enjoy the fiesta atmosphere from Manila, Cebu, Davao, or anywhere across the Philippines.

RTP rates vary by game and provider but most slot titles on 7scom carry an RTP between 94% and 97%. High-RTP titles from JILI Games and Pragmatic Play typically range from 96% to 97.2%. RTP is a long-term statistical measure — it does not guarantee returns in any single session. Each spin is independent and determined by a certified RNG. RTP information for specific games is available in each game's information panel.

Absolutely. 7scom is fully optimized for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download required. The mobile interface automatically adjusts to your screen size for comfortable gameplay on any device. All games including Color Game, live dealer tables, bingo, and slots are available in full on mobile, with touch-optimized controls and fast load times even on 4G connections.

Yes, 7scom features a full live dealer casino lobby powered by Evolution Gaming, JILI Live, and other certified providers. Live dealer options include Baccarat, Roulette, Blackjack, Sic Bo, Color Game, and Dragon Tiger. Games are streamed in HD from professional studios with Filipino and English-speaking dealers available. Live dealer tables operate 24 hours a day, 7 days a week, with new game variants added regularly.

7scom offers a welcome bonus for newly registered and verified players on their first deposit. The bonus structure and percentage may vary based on current promotions — check the Promotions section of your 7scom account after registration for the latest offer. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the specific terms attached to each promotion before claiming.

A wagering requirement specifies how many times a bonus amount must be bet before it converts to withdrawable cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before you can withdraw any winnings derived from that bonus. On 7scom, wagering contributions vary by game type — slots typically count 100%, while live dealer games may count at a lower rate. Check each promotion's terms for exact contribution rates.

Yes, 7scom has a loyalty program that rewards consistent players with points for every real-money wager placed on the platform. Points accumulate across all game categories — slots, live dealer, bingo, and Color Game. Higher point balances unlock access to better reload bonuses, faster withdrawal processing, dedicated account management, and exclusive cashback offers. Visit the Promotions or Loyalty section in your 7scom account dashboard for current tier details and point redemption rates.

Yes, bonuses on 7scom come with an expiry period during which the wagering requirements must be completed. Typical bonus validity periods range from 7 to 30 days depending on the promotion. If the wagering requirement is not met within the validity period, the bonus and any associated winnings will be automatically removed from your account balance. Always check the validity dates listed in the Promotions section before claiming a bonus.

Yes. 7scom is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for authorizing and overseeing online gaming operations in the Philippines. PAGCOR regulation ensures that 7scom operates under strict standards for fair play, player fund protection, anti-money laundering compliance, and responsible gaming practices. Playing on a PAGCOR-regulated platform like 7scom means your gameplay and funds are protected by Philippine law.

The minimum legal age to participate in online casino gaming in the Philippines is 21 years old, as mandated by PAGCOR regulations. 7scom enforces this strictly through mandatory KYC identity verification during registration. Any account found to belong to a person under 21 will be immediately suspended, all balances forfeited in accordance with PAGCOR rules, and the case may be reported to the relevant regulatory authority.

You can activate self-exclusion directly from your 7scom account settings under the Responsible Gaming section. Options include a cooling-off period (24 hours to 6 months), a temporary exclusion (up to 5 years), or permanent exclusion with no reinstatement. Self-exclusion takes effect immediately upon confirmation. All marketing communications stop instantly. If you need help activating it, contact our support team at [email protected] and we will process it for you right away.

7scom allows players to set daily, weekly, or monthly deposit limits and loss limits directly from their account settings. Deposit limits restrict how much you can load into your account within a given period. Loss limits automatically pause your betting activity once your losses reach the threshold you defined. Limits take effect immediately when reduced. Increases take 72 hours to activate — a deliberate cooling period designed to prevent impulsive decisions during a gaming session.